Travel

Please review the information below for a detailed list of what is required to process your claim. You will also find the forms required for each coverage type.

TRAVEL EMERGENCY MEDICAL

Travel Emergency Medical Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express
  • Scotiabank American Express
  • Scotia Momentum VISA Infinite
  • Scotia Momentum for business VISA

To file a claim if a medical travel emergency occurs - please complete the steps below.

Step 1 – Notify Scotia Assist and get necessary authorization

Contact Scotia Assist as soon as possible - 24-hour assistance is available:

  • For Scotiabank American Express call 1-877-391-7507 from within Canada and the United States, or 1-416-572-3636 locally or collect from other countries.
  • For Scotia Momentum VISA Infinite or Scotia Momentum for business VISA call 1-800-263-0997 from within Canada and the United States, or 1-416-977-1552 locally or collect from other countries.
  • If calling Scotia Assist from somewhere in the world where a collect call is not possible, call direct and you will be reimbursed.

Scotia Assist will:

  • Confirm coverage,
  • Provide directions to the Network facility or the nearest appropriate medical facility,
  • Provide the necessary authorization of payment of eligible expenses and manage the Medical Emergency.

* Scotia Assist will make every effort to pay or authorize payment of eligible expenses to Hospitals, Doctors, and other medical providers directly. If direct payment or payment authorization is not possible, you may be required to make payments. In that event, you will be reimbursed for eligible expenses after your claim is approved.

STEP 2 – Get supporting documentation for your claim

1. Start by making sure you have all necessary documents

IF SCOTIA ASSIST IS NOTIFIED IN ADVANCE OF MEDICAL TREATMENT:
If Scotia Assist authorizes hospital or other medical payments on your behalf, you must sign an authorization form allowing Scotia Assist to recover payments from your GHIP, other health plans or insurers. If an advance has been made for ineligible expenses, you will be required to reimburse Scotia Assist.

IF SCOTIA ASSIST IS NOT NOTIFIED IN ADVANCE OF MEDICAL TREATMENT:
Eligible expenses should be submitted to Scotia Assist with original receipts and payment statements. 

You will be required to submit a completed claim form and supporting documentation, including:

  • The cause and nature of the medical condition requiring treatment
  • Original, itemized medical invoices
  • Original prescription receipts
  • Your date of birth and the claimant’s date of birth (proof of age may be required)
  • A photocopy of GHIP (Health) card
  • Name, address and phone number of employer
  • Proof of departure and/or return date (i.e. copy of tickets, receipts, prepaid accommodation invoices and gas receipts)
  • Name, address and policy numbers for all other insurance coverage you may have, including group and individual insurance, credit card coverage and any other reimbursement plans
  • Signed authorization to obtain any further required information

STEP 3 - Get a claim form

  • For Scotiabank American Express call 1-877-391-7507 from within Canada and the United States, or 1-416-572-3636 locally or collect from other countries.
  • For Scotia Momentum VISA Infinite or Scotia Momentum for business VISA call 1-800-263-0997 from within Canada and the United States, or 1-416-977-1552 locally or collect from other countries.

TRIP CANCELLATION

Trip Cancellation Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express

To file a claim if a covered trip cancellation occurs – please complete the steps below.

Step 1 – Notify Scotia Assist

Contact Scotia Assist within 48 hours of the cancellation - 24-hour assistance is available: Call 1-877-391-7507 from within Canada and the United States, or 1-416-572-3636 locally or collect from other countries.

* If calling Scotia Assist from somewhere in the world where a collect call is not possible, call direct and you will be reimbursed.

STEP 2 – Get supporting documentation for your claim

Please submit the following documents along with your completed claim form:

  • Copy of itemized receipt/invoice showing the cost and booking details of the trip
  • Original ticket(s)/E-ticket(s) or a copy of the refund statement showing the non refundable amount from the travel supplier
  • Receipts/statements showing all refunds/credits received for trip and/or additional costs incurred due to changes to trip itinerary
  • The credit card account statement showing the charge for the trip
  • Copy of original trip itinerary for all claimants.

If applicable, the following documents are also required to support your claim:

  • Completed Medical Certificate (Section 8 of claim form)
  • Death certificate indicating cause of death
  • Proof of Department of Foreign Affairs travel warning, airline substantiation of flight delay/weather delay

STEP 3 - Download a Claim Form

Please complete in full and submit along with the above documents.

Trip Cancellation Claim Form

For American Express cards
American Express Download

STEP 4 - Submit the claim form and supporting documents

3 EASY OPTIONS TO SUBMIT YOUR DOCUMENTS

By E-mail*:
Inclusive.Benefits@assurant.com

By Fax:
1-888-315-7377

By Mail:
Scotia Assist
PO Box 7300
Kingston, ON K7L 0B2

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim.

* We cannot guarantee the security or privacy of your e-mail correspondence with Scotia Assist. You should consider whether it is appropriate to use e-mail to send confidential messages or information to us.

TRIP INTERRUPTION

Trip Interruption Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express
  • Scotiabank American Express
  • Scotia Momentum VISA Infinite

To file a claim if a covered trip interruption occurs – please complete the steps below.

Step 1 – Notify Scotia Assist

Contact Scotia Assist as soon as possible - 24-hour assistance is available:

  • For Scotiabank American Express call 1-877-391-7507 from within Canada and the United States, or 1-416-572-3636 locally or collect from other countries.
  • For Scotia Momentum VISA Infinite, call 1-800-263-0997 from within Canada and the United States, or 1-416-977-1552 locally or collect from other countries.
  • If calling Scotia Assist from somewhere in the world where a collect call is not possible, call direct and you will be reimbursed.

STEP 2 – Get supporting documentation for your claim

Please submit the following documents along with your completed claim form:

  • Copy of itemized receipt/invoice showing the cost of the trip
  • The credit card account statement showing the charge for the trip
  • Receipts showing additional costs incurred due to the interruption or delay
  • Original airline ticket(s) confirmation, E-ticket(s) and passenger travel confirmation and invoice for return trip
  • Receipts/statements showing all refunds/credits received for trip
  • Copy of original trip itinerary for all claimants

If applicable, the following documents are also required to support your claim:

  • Completed Medical Certificate (Section 8 of claim form)
  • Death certificate indicating cause of death
  • Proof of Department of Foreign Affairs travel warning, airline substantiation of flight delay/weather delay

STEP 3 - Download a Claim Form

Please complete in full and submit along with the above documents.

Trip Interruption Claim Form

For American Express cards
American Express Download
For VISA cards
VISA Download

STEP 4 - Submit the claim form and supporting documents

3 EASY OPTIONS TO SUBMIT YOUR DOCUMENTS

By E-mail*:
Inclusive.Benefits@assurant.com

By Fax:
1-888-315-7377

By Mail:
Scotia Assist
PO Box 7300
Kingston, ON K7L 0B2

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim.

* We cannot guarantee the security or privacy of your e-mail correspondence with Scotia Assist. You should consider whether it is appropriate to use e-mail to send confidential messages or information to us.

 

COMMON CARRIER TRAVEL ACCIDENT

Common Carrier Travel Accident Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express
  • Scotiabank American Express
  • Scotia Momentum VISA Infinite

To file a claim if a Common Carrier travel accident occurs – please complete the steps below.

STEP 1 – Contact us to get a claim form

  • For Scotiabank American Express call 1-877-391-7507 from within Canada and the United States, or 1-416-572-3636 locally or collect from other countries.
  • For Scotia Momentum VISA Infinite call 1-800-263-0997 from within Canada and the United States, or 1-416-977-1552 locally or collect from other countries.

STEP 2 – Get supporting documentation for your claim

If possible, notice should be given within 90 days of the occurrence of a loss. Please submit the following documents along with your completed claim form:

  • Copy of itemized receipt/invoice showing the cost of the Common Carrier ticket
  • The credit card account statement showing the charge for the Common Carrier ticket
  • Original Death Certificate or Funeral Director’s Statement
  • Attending Physician’s Statement
  • Coroner’s Report/Autopsy
  • Accident Report

STEP 3 - Submit the claim form and supporting documents

3 EASY OPTIONS TO SUBMIT YOUR DOCUMENTS

By E-mail*:
Inclusive.Benefits@assurant.com

By Fax:
1-888-315-7377

By Mail:
Scotia Assist
PO Box 7300
Kingston, ON K7L 0B2

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim.

* We cannot guarantee the security or privacy of your e-mail correspondence with Scotia Assist. You should consider whether it is appropriate to use e-mail to send confidential messages or information to us.

FLIGHT DELAY

Flight Delay Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express
  • Scotia Momentum VISA Infinite

To file a claim if a flight delay occurs – please complete the steps below.

STEP 1 – Get supporting documentation for your claim

Please submit the following documents along with your completed claim form:

  • Written statement from airline or official airline website confirming and detailing the flight delay with actual time of departure
  • Original receipts detailing expenses due to the flight delay (i.e. hotel accommodations, restaurant meals, refreshments, other sundry items)
  • The account statement showing the charge for the flight(s)

STEP 2 – Download the claim form

Please complete in full and submit along with the above documents.

Flight Delay Claim Form

For American Express cards
American Express Download
For VISA cards
VISA Download

STEP 3: Submit the claim form and supporting documents

3 EASY OPTIONS TO SUBMIT YOUR DOCUMENTS

By E-mail*:
Inclusive.Benefits@assurant.com

By Fax:
1-888-315-7377

By Mail:
Scotia Assist
PO Box 7300
Kingston, ON K7L 0B2

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim.

* We cannot guarantee the security or privacy of your e-mail correspondence with Scotia Assist. You should consider whether it is appropriate to use e-mail to send confidential messages or information to us.

LOST/DELAYED BAGGAGE

Lost/Delayed Luggage Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express
  • Scotia Momentum VISA Infinite

To file a claim if your luggage is lost or delayed – please complete the steps below.

STEP 1 – Get supporting documentation for your claim

Please submit the following documents along with your completed claim form:

  • Original receipts showing purchase of essential items/replacement items while your baggage was lost/delayed
  • The account statement showing the charge for Common Carrier transportation
  • Airline/travel supplier loss report
  • For delayed luggage, letter from airline confirming when luggage was delivered
  • Copy of transportation company’s written decision regarding compensation for your baggage claim

STEP 2 – Download the claim form

Please complete in full and submit along with the above documents.

Lost/Delayed Baggage Claim Form

For American Express cards
American Express Download
For VISA cards
VISA Download

STEP 3 - Submit the claim form and supporting documents

3 EASY OPTIONS TO SUBMIT YOUR DOCUMENTS

By E-mail*:
Inclusive.Benefits@assurant.com

By Fax:
1-888-315-7377

By Mail:
Scotia Assist
PO Box 7300
Kingston, ON K7L 0B2

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim.

* We cannot guarantee the security or privacy of your e-mail correspondence with Scotia Assist. You should consider whether it is appropriate to use e-mail to send confidential messages or information to us.

HOTEL / MOTEL BURGLARY

Hotel/ Motel Burglary Insurance is available with the following Cards:

  • Scotiabank Platinum American Express
  • Scotiabank Gold American Express

To file a claim – please complete the steps below.

STEP 1 – Get supporting documentation for your claim

Please submit the following documents along with your completed claim form:

  • Proof of purchase of replacement items
  • Hotel or Motel loss or damage report
  • The account statement showing the charge(s) for your Hotel/Motel stay

STEP 2 – Download the claim form

Please complete in full and submit along with the above documents.

Hotel or Motel Burglary Claim Form

For American Express cards
American Express Download

STEP 3 - Submit the claim form and supporting documents

3 EASY OPTIONS TO SUBMIT YOUR DOCUMENTS

By E-mail*:
Inclusive.Benefits@assurant.com

By Fax:
1-888-315-7377

By Mail:
Scotia Assist
PO Box 7300
Kingston, ON K7L 0B2

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result in a delay of the assessment of your claim.

* We cannot guarantee the security or privacy of your e-mail correspondence with Scotia Assist. You should consider whether it is appropriate to use e-mail to send confidential messages or information to us.