Travel

To submit your claim to Scotia Assist for your coverage, please refer to your information below for a detailed list of what is required to process your claim. You will also find the forms required for each coverage type.

TRAVEL EMERGENCY MEDICAL

When a Medical Emergency occurs, You must contact Scotia Assist without delay. 24-hour assistance is available by calling 1-877-391-7507 from within Canada and the United States, or (416) 572-3636 locally or collect from other countries. If calling Scotia Assist from somewhere in the world where a collect call is not possible, call direct and You will be reimbursed.

Scotia Assist will confirm coverage, provide directions to the Network facility or the nearest appropriate medical facility, provide the necessary authorization of payment of eligible expenses and manage the Medical Emergency. Scotia Assist will make every effort to pay or authorize payment of eligible expenses to Hospitals, Doctors, and other medical providers directly. If direct payment or payment authorization is not possible, an Insured Person may be required to make payments. In that event, the Insured Person will be reimbursed for eligible expenses on submission of a valid claim.

HOW TO FILE A CLAIM:

If Scotia Assist is notified in advance of medical treatment:

If Scotia Assist authorizes Hospital or other medical payments on an Insured Person’s behalf, the Insured Person must sign an authorization form allowing Scotia Assist to recover payments from his or her GHIP, other health plans or insurers and return it to Scotia Assist within 30 days. If an advance has been made for ineligible expenses, You will be required to reimburse Scotia Assist.

If Scotia Assist is not notified in advance of medical treatment:

If eligible expenses are incurred for which payment has not been pre-authorized by Scotia Assist, they should be submitted to Scotia Assist with original receipts and payment statements. You will be required to submit a completed claim form and provide documentation to substantiate the claim, including the following:

  • the cause and nature of the Medical Condition requiring treatment
  • original, itemized medical invoices
  • original prescription receipts
  • Your date of birth and the claimant’s date of birth (proof of age may be required)
  • a photocopy of the Insured Person’s GHIP (Health) card
  • name, address and phone number of the Insured Person’s employer
  • proof of the Insured Person’s departure and/or return date (i.e. copy of tickets,
  • receipts, prepaid accommodation invoice and gas receipts)
  • name, address and policy numbers for all other insurance
  • coverage You and other Insured Persons may have, including group and individual
  • insurance, credit card coverage and any other reimbursement plans
  • signed authorization to obtain any further required information

Please note that you are responsible for any charges incurred for the completion of all forms, and the provision of all supplemental documentation. An incomplete submission of the requested documentation and claim form could result a delay of the assessment of your claim.

Claim forms for Travel Emergency Medical Coverage can only be obtained by calling Scotia Assist at 1 877 391-7507 from Canada and the United States or 416-572-3636 locally or collect from other countries.

TRIP CANCELLATION

As soon as a covered Cause for Cancellation occurs, the Insured Person must cancel the Trip and You must notify Scotia Assist at 1-877-391-7507 from within Canada and the United States, or (416) 572-3636 locally or collect from other countries within forty-eight (48) hours of the time the covered Cause for Cancellation arose.

To file a claim for your Trip Cancellation coverage, you are required to submit the following documents along with your completed claim form:

Trip Cancellation Claim Form

  • Copy of itemized receipt/invoice showing the cost and booking details of the trip
  • Original ticket(s)/E-ticket(s) or a copy of the refund statement showing the non refundable amount from the travel supplier
  • Receipts/statements showing all refunds/credits received for trip and/or additional costs incurred due to changes to trip itinerary
  • The credit card account statement showing the charge for the trip
  • Copy of original trip itinerary for all claimants. If applicable, the following documents are also required to support your claim: Completed Medical Certificate (Section 8 of claim form)
  • Death certificate indicating cause of death
  • Proof of Department of Foreign Affairs travel warning, airline substantiation of flight delay/weather delay

TRIP INTERRUPTION

As soon as a Cause for Interruption occurs, You must notify Scotia Assist at 1-877-391-7507 from within Canada and the United States, or (416) 572-3636 locally or collect from other countries. They will assist You in making the necessary arrangements to return.

To file a claim for your Trip Interruption Insurance, you are required to submit the following documents along with your completed claim form:

Trip Interruption Claim Form 

  • Copy of itemized receipt/invoice showing the cost of the trip
  • The credit card account statement showing the charge for the trip
  • Receipts showing additional costs incurred due to the interruption or delay
  • Original airline ticket(s) confirmation, E-ticket(s) and passenger travel confirmation and invoice for return trip
  • Receipts/statements showing all refunds/credits received for trip
  • Copy of original trip itinerary for all claimants. If applicable, the following documents are also required to support your claim:
  • Completed Medical Certificate (Section 8 of claim form)
  • Death certificate indicating cause of death
  • Proof of Department of Foreign Affairs travel warning, airline substantiation of flight delay/weather delay

COMMON CARRIER TRAVEL ACCIDENT

In the event of a claim, notify the Insurer by calling 1-877-391-7507 to obtain a claim form. If possible, notice should be given within 90 days of the occurrence of a Loss. Notice must include the name of the Insured Person who sustained the Loss, the Account number to which the cost of the Ticket was charged, and the name and address of the person (acting on behalf of the Insured Person if necessary) to whom claim forms should be sent. If claim forms for providing proof of Loss are not received within 15 days of giving notice of the claim, proof of Loss may be provided by giving the Insurer a written statement of the nature and extent of the Loss. Proof of Loss, whether it be a complete claim form or otherwise, must be given to the Insurer as soon as reasonably possible. The Insurer, at its expense, has the right to have the Insured Person examined as often as reasonably necessary while a claim is pending. The Insurer may also have an autopsy performed unless prohibited by law.

FLIGHT DELAY

To file a claim for your Flight Delay Insurance, you are required to submit the following documents along with your completed claim forms:

Flight Delay Claim Form 

  • Written statement from airline or official airline website confirming and detailing the flight delay with actual time of departure
  • Original receipts detailing expenses due to the flight delay (i.e. hotel accommodations, restaurant meals, refreshments, other sundry items)

LOST/DELAYED BAGGAGE

To file a claim for your Delayed Baggage coverage, you are required to submit the following documents:

Lost/Delayed Baggage Claim Form 

  • Original receipts showing purchase of essential items/replacement items while your baggage was delayed/lost
  • The account statement showing the charge for Common Carrier transportation
  • Airline/travel supplier loss report
  • For delayed luggage, letter from airline confirming when luggage was delivered
  • Copy of transportation company’s written decision regarding compensation for your baggage claim

HOTEL / MOTEL BURGLARY

To file a claim for your Hotel or Motel Burglary coverage, you are required to submit the following documents along with your completed claim form:

Hotel or Motel Burglary Claim Form 

  • Proof of purchase of replacement items
  • Hotel or Motel loss or damage report
  • The account statement showing the charge(s) for your Hotel/Motel stay